Fields the status calls
The single biggest drain on your counter. It takes the name and vehicle and routes it to whoever actually knows, instead of interrupting a tech mid-job.
For independent shops, tyre, collision & mobile mechanics
Half your calls are
Half your calls are
“is it ready yet?”
Forty calls a day and most of them don't need you. They need a status update, a drop-off time, or your diagnostic fee. Valence takes those off the counter so the phone stops pulling your writer off the desk and your techs out from under cars.
- Status calls handled
- Drop-offs booked to your bays
- Parts cold calls screened
Inbound · 4:16 PM · Wednesday
Caller
Yeah hi, checking on my Tacoma — dropped it off this morning.
Valence
Let me take your name and I'll get a status for you. Mike will confirm before close.
Caller
Ray Delgado. Also, my wife's Civic is making a grinding noise when she brakes.
Valence
That's worth looking at soon. Our diagnostic is $89 and comes off the repair if you go ahead. I've got Thursday 8 AM or Friday 7:30 for a drop-off.
Caller
Thursday, 8.
Valence
Booked. Year and mileage on the Civic? I'll note the grinding so the tech knows what he's chasing.
Status request logged and a second vehicle booked, without the writer leaving the desk.
Answering right now
Don't take our word for it. Go and call one.
That number reaches our own receptionist — the same thing we'd build for you. Ask what we charge. Try to book something. Talk over it, change your mind halfway through, ask it something it shouldn't know. Do what a real customer would do and see how it holds up.
Call (318) 590-8271Answering 24/7. Your usual call charges apply.
The math
Every missed call is a customer
Every missed call is a customer
calling someone else.
The sliders start on numbers typical for this trade. Move them to yours.
Revenue walking out the door
$0
per year · $0 per month
A Valence receptionist starts at $200/month. At these numbers, it pays for itself if it saves 1 call a month.
Illustrative only — this uses the numbers you enter, not a claim about your results. Your own call log is the real answer.
What it handles
Built around how
Built around how
your day actually runs.
Books drop-offs to real capacity
Appointments land against the bay availability you set, so you don't open Monday with six cars and four lifts.
Quotes the diagnostic up front
Your diag fee, whether it comes off the repair, and your shop rate. Said the same way every time, so nobody argues at pickup.
Gets year, make, model and symptom
Before the car arrives. Your writer opens the ticket already knowing what's coming and what to order.
Answers the after-hours breakdowns
Tow-ins and "I'm stuck on the shoulder" calls at 9 PM get a real answer and a slot, instead of ringing out to the shop next door.
Kills the parts cold calls
Warranty companies, parts reps, and the SEO callers never reach your counter.
Pricing
Cheaper than the customers
Cheaper than the customers
you're losing.
Flat monthly price, month-to-month, no contracts.
Virtual Receptionist
Your phone answered 24/7, calls booked and summarised.
$200–$500/month
Priced on call volume · no setup fee
Get a quoteWebsite
For businesses with no site, or one they'd rather hide.
$1,500one-time
Then $25/month for hosting and changes
Get a quoteWebsite + Receptionist
A site that brings them in, a receptionist that picks up.
$500/month
Website built free — no $1,500 build, no setup fee
Get a quoteNothing is bought on this site. Tell us what you need, we build and test it, you approve it — and only then are you invoiced directly. No card details, no checkout, no signing up to find out the price.
See what's in each plan · Month-to-month, no setup fees.
FAQ
The questions we get asked.
Only if it genuinely knows — and most of the time it won't, so it doesn't pretend. It takes the name and vehicle, tells the customer when they'll hear back, and texts your writer.
If your shop system is one we can connect to, it can read real status and answer directly. Tell us what you run and we'll say plainly which of the two you'd get.
Fixed numbers, yes: diagnostic fee, shop rate, standard services like an oil change, alignment or state inspection.
It won't price a repair it hasn't diagnosed, and it shouldn't. Quoting a brake job over the phone off a description of a noise is how you end up in an argument at pickup.
No, and for a busy shop that's not the pitch. It covers the calls stacking up behind the one they're already on, plus lunch, plus after hours.
The point is that your writer stops being interrupted forty times a day by questions that don't need them.
You give us the numbers or company names that always go through, and they always go through. Everyone else gets handled or booked.
Fleet contacts can be set to reach you directly no matter the hour, if that's how you run it.
More on how it works on the main page.
Get started
Tell us what your phone
Tell us what your phone
is costing you.
Tell us what you run and roughly how many calls you get. We'll come back with a straight answer on whether Valence is worth it — and we'll say so if it isn't.
or reach us directly
We reply to every enquiry within one business day.