One front desk. Two jobs.
The phone always loses.

Your practice is a covered entity, and anything we handle on your behalf makes us a business associate. That means a signed BAA before we take a single call — not something bolted on afterwards.

We'll sign one, and we'll tell you plainly which of our upstream vendors are covered by it and which aren't. If a vendor waves this question away, that itself is your answer about them.

No, and it shouldn't. It books, reschedules, gives directions, and answers which plans you participate in. Anything clinical becomes a message for your team.

Anything that sounds like pain, swelling or trauma follows the escalation rules you set rather than being triaged by software.

It can tell callers which plans you're in-network with, and capture the carrier and member ID for your front desk to check.

It does not run a real eligibility check. That stays with your team — we'd rather say so than have a patient turn up expecting coverage they don't have.

Tell us what you run — Dentrix, Eaglesoft, Open Dental and similar. Some we can write into directly, some we can only read availability from, and some we can't touch at all.

You'll get a straight answer before you pay for anything. Where we can't write in, the booking arrives as a text and email your front desk can action in one tap.